Privacy Policy
Privacy Policy Petfactor
This Privacy and Cookie Policy applies to all activities conducted within Veggiepet B.V.
This is the website of: Veggiepet B.V. , registration number with the
Chamber of Commerce 86430300,
VAT number NL863964485B01
E-mail address: info@petfactor.nl
Company address: Het Arsenaal 42a, 1781 XR Den Helder
Postal address: Het Arsenaal 42a, 1781 XR Den Helder
Wanneer je gebruiker bent van een van onze websites of diensten kunnen wij je persoonsgegevens verzamelen, gebruiken, bekendmaken en bewaren, zoals beschreven in deze Privacy en Cookie Policy.
Privacy statement
Petfactor's promise:
- We are careful with your data. You can count on us that your data is safe and that we comply with the law
- We do not sell your data to third parties for commercial purposes
- Wij informeren je over het gebruik van je gegevens en bieden je mogelijkheden om je gegevens en de keuze die je ten aanzien van je privacy hebt gemaakt in te zien en aan te passen
- You decide what happens with your data. We respect the choices you have made regarding your privacy
- Je kunt op verzoek op ieder moment inzicht krijgen, wijzigingen aanvragen of de verwijdering aanvragen van alle gegevens die wij over jou hebben opgeslagen
How do we collect your data?
- When visiting (one of) our Websites
- By transferring data (analog or digital)
- When you as a customer request products or services
- When registering for newsletters and emails
- When using social media channels such as Facebook
Information that you provide to us
Wij verwerken je persoonsgegevens door het verlenen van onze diensten (bijvoorbeeld de gegevens die aan ons verstrekt worden via email, telefoon, onze winkel, onze applicatie of tijdens een gesprek). The personal data we collect includes:
o (company) name;
o address;
o zip code;
o place of residence;
o country;
o telephone number;
o gender;
o date of birth;
o email address;
o password;
o payment details;
o purchasing behavior;
o language choice;
o animal and/or garden profile
Information we collect automatically:
Wanneer je (één van) onze website of apps bezoekt, verzamelen we automatisch gegevens die naar ons worden gestoord via de computer, smartphone, tablet of andere apparatuur.
This data can be collected using cookies. You can find more information about how cookies work and the different cookies we use in the Cookies chapter. The personal data we collect includes:
- browser data;
- operating system;
- duration of your visit;
- pages you visit;
- links you click on;
- location data based on your IP address;
- connection data, such as the IP address.
What does PetFactor process personal data for?
PetFactor collects and processes data for the following purposes:
- To process orders for products and services (a contractual obligation)
To be able to fulfill orders for products or services. When you place an order, we process your personal data to deliver your order to the desired address. We naturally need your details to pay for your products.
- To be able to inform you first
To be able to send you as a customer first newsletters and messages and thus inform you about current offers and promotions.
- To maintain the relationship with you and carry out assignments
If you are our customer, we want to serve you well. We process personal data for this purpose. For example, we use your name and address details to maintain contact.
- To protect your and our interests
Om als de situatie dat vraagt jou te kunnen informeren over een nieuw privacy statement maar ook als de situatie zich voordoet dat er een datalek is.
- For the development and improvement of our products and services
To provide you with good service, we continuously work on developing and improving our products and services such as the website. In some cases we process personal data for this purpose. For example, if you ask a question about a product. We can also further develop our products and services through market research and compilation of data.
- For promotional and marketing purposes
We may process your personal data for promotional or marketing purposes. For example, to inform you about a new product that may be of interest to you. Or to better respond to your wishes. We can link your use of our website to the information we know about you to improve our services and to show advertisements relevant to you. We can also use the data we have recorded from you to carry out analyses. With the help of these analyzes we can improve our services to you. We can send you personal offers based on, among other things, previous purchases that we think are relevant to you.
- To comply with legal obligations
In the Netherlands we are obliged to retain certain data for, for example, the tax authorities.
Providing your personal data to third parties
We do not share personal data with third parties for commercial reasons. We may only disclose your personal data to third parties for the performance of our services in accordance with this Privacy and Cookie Policy and applicable laws and regulations.
We use various third-party services to process your personal data. These third parties act as processors for PetFactor.nl. Your personal data is processed by our processors on secure servers within the EU. PetFactor.eu has concluded processing agreements with all its processors in accordance with European and Dutch privacy regulations. This concerns these parties: delivery partners, suppliers or repairers, product support, payment partners, IT service providers and parties that collect our reviews. In addition, within PetFactor, individual legal entities have limited access to your data for various marketing purposes.
You can object to the above-mentioned provision to third parties by sending an e-mail to info@petfactor.nl.
We also provide your personal data to third parties to the extent that this is required by case law, legislation and regulations (such as holders of intellectual property rights, supervisors, tax authorities, police and other legal authorities).
We will not disclose your personal information to law enforcement, other government officials, or other third parties without a court order or formal government request in accordance with applicable law, unless Petfactor.nl believes in good faith that the disclosure of information is justified.
Retention periods
We do not store your data for longer than necessary for the realization of the purposes for which it was collected and processed. We also delete your data if it is determined that it is outdated or if the data subject requests its deletion. Data associated with an account is retained until the account is deleted. The above retention periods will be deviated from if there is a legal exception (including tax retention obligations), or if we need this data for a longer period for our services or a dispute.
Security of your personal data
We will take all reasonable organizational and technical security measures to secure your personal data and protect it against loss and improper use or modification. We always use a secure (SSL) connection during the ordering process and sending contact forms.
Links to other websites
Our website contains links to third-party websites that may have different conditions for the processing of your personal data. We are not liable for the processing of your personal data via such third-party websites.
Your right to inspect and change
You have the right to request us in writing to inspect your personal data. you can submit this request by email: info@petfactor.nl
If you suspect that the personal data contains inaccuracies or has been processed incorrectly, you can request us to correct, supplement or delete this personal data. You can object to the processing of your personal data for marketing purposes using the above contact details or available opt-out options. You can also request us to limit personal data processing. You can also request us to transfer your personal data to another controller. Objections and requests for access, modification, deletion or transfer of your personal data will be processed by us within four weeks in accordance with the law.
You can view your data at any time via your account PetFactor website and in the apps.
Under 16
Everyone, both young and old, can of course visit our stores and/or use our services. However, if you are younger than 16, we are not allowed to process your personal data unless your guardian(s) have given permission for this. We request that you do not provide us with personal data if you have not received permission from your guardian(s).
Your account PetFactor
In order to make full use of the services and functionalities that PetFactor via the website(s) and app, you can create a webshop account. When you create an account, you will be asked to provide certain information. You are not obliged to provide all information. Providing a valid email address, password, first and last name is mandatory. You can also leave more information on your own initiative. You can always change the information you provide. However, the more information you enter, the better PetFactor can tailor its services to you. PetFactor uses the information provided, in addition to the purposes stated further in this Privacy Statement, to create the account and to provide you with the associated functionalities.
If you want to use a new functionality that requires you to provide information that you have already provided, this information will be filled in automatically. This prevents you from having to re-enter data with each new functionality.
Personal offers
Based on the data provided by PetFactor have been collected, a profile is built up. Based on this profile tries PetFactor tailors its offers to you as best as possible. These offers can be through newsletters, e-mails, post or through personal offers on the website PetFactor website, the PetFactor App or via third-party websites are brought to your attention. This only happens via the channels for which you have given your permission via the PetFactor website, emails or App.
Used to personalize the offer PetFactor collects a number of data from you, including possibly: the products you purchase PetFactor buys from which store and through which channel you make your purchases PetFactor offers you use, what you click on in our newsletter, your website visit data and your usage data of the App. Daarnaast wordt de informatie die PetFactor sends you tailored to the animal and garden profile you complete and also the store you specify in your profile.
Further processed PetFactor your card number and the information you have provided to us, such as your first name and your email address. PetFactor stores this Data until you change or delete it. Wijzigen of verwijderen kan via je PetFactor account.
Emails and newsletters
On the PetFactor Website allows you to sign up to receive newsletters via email with offers and general information about the PetFactor promotional campaigns. PetFactor processes your data to send newsletters. If you no longer wish to receive these newsletters, you can unsubscribe at any time via the method indicated in the newsletter (opt-out link). There are different types of newsletters including: PetFactor, reviewmails en abonnement e-mails. You must log out and log in separately for this. PetFactor stores your registration and your details until you indicate that you no longer wish to receive the newsletters. In that case, register PetFactor still knows that you have unsubscribed.
Contact PetFactor
Als je contact opneemt met de klantenservice van PetFactor, because you have questions or complaints about the services of PetFactor will forward your contact details and your question or complaint PetFactor are saved. PetFactor may ask you to provide more information if it deems it necessary to answer the question or handle the complaint.
The data collected in this way is used, among other things, to answer the relevant question and to handle complaints. The data provided is also stored in the central database and used for the purposes stated in this Privacy and Cookie Statement.
Cookies
Cookies are small, simple text files that we place on your computer, tablet or mobile phone when you visit our website. These cookies store information about your website visit. On your next visit with the same device, the information in this text file will be consulted so that we can recognize you.
Secure and confidential
The information stored in the cookies is used for this website and may be used by third parties to collect personal data such as your IP address and track you as you move to another website. This only happens if you have given permission for the cookies.
We use the following cookies:
Functional cookies
We use functional cookies to ensure that the website functions properly and to improve the use of our website. We also use cookies to adapt the website to your wishes.
Session cookies
We use session cookies to see which parts of the website you have viewed during this visit. We can therefore adapt our service as much as possible to the surfing behavior of our visitors. These cookies are automatically deleted when you close the web browser.
Tracking cookies
Tracking cookies collect information about your surfing behavior and how you arrived at our website. The purpose of this is to tailor your advertising consumption (on other websites) to your surfing behavior, so that they are as relevant to you as possible.
Analytical cookies
Google Analytics and other analytical cookies are used to track how our website is used. This way we can improve the quality of the website. The information obtained using Google Analytics cookies is securely transferred (via SSL) to and stored by Google on servers in various countries within the EEA and beyond. You can read what Google does with your (personal) data Google privacy policy Read for more information, as well as the specifics Google Analytics privacy policy .
Social Media cookies
Our website includes buttons to social networks such as Facebook, Instagram and Twitter. These buttons work using pieces of code that come from Facebook, Instagram and Twitter themselves, respectively. Cookies are placed using this code. We have no influence on that. Please read the privacy statement of Facebook, Instagram and Twitter (which can change regularly) to read what they do with your (personal) data that they process via these cookies.
Most browsers offer you the option to refuse the placing of cookies. Below you will find an overview of browsers and an accompanying manual for refusing cookies. Refusing cookies may have a negative impact on the operation of our website:
Final provisions
Privacy and Cookie Policy Adjustments:
We reserve the right to change this Privacy and Cookie Policy from time to time by posting a new version on our website.
Contact details www.petfactor.nl:
If you have any questions about this Privacy and Cookie Policy or about the way in which we process your personal data, you can reach us in the following ways:
- by e-mail: info@petfactor.nl
This page was last updated on: 20-10-2020.